Our Policy

Payments

We accept:

Visa & Mastercard

Personal Checks

Money Orders

Paypal

Shipping
We ship within 2-3 working days and use USPS ground.
Priority Mail and Overnight express are available for an additional charge.
For International Shipping we use Global Priority Mail .

Insurance we recommend.
We cannot be responsible for any package once it leaves our hands. If a package arrives damaged it is your responsiblity to call the carrier and file a claim. We will help you with filling out a claim

Returns are accepted provided the following conditions are met.
Items must be returned in their original condition; original packaging, original mixture, group, set, on a strand, etc.

Items must be received by us within 10 days of the date printed on your invoice. After 10 days you will receive credit only. Returns will incur a 20% restocking fee. Shipping and insurance fees are non refundable.

Exchanges require a restocking fee, include this with your package.
$2.50 per item/oz
$5.00 per lb

Refunds will be in credit only.

On custom orders, a credit only will be applied for returns, minus a 25% restocking fee. All shipping and insurance fees are non refundable.

Be sure to include the following:

Your Name
Address
Email Address
Phone number and best time to contact you
Invoice or copy of invoice

Special instructions: include a brief note if you would like a refund, exchange, or a credit applied to your next order.

Send to:
Glass Art Works
PO Box 1307
Kings Beach, CA
96143-1307

If you have any questions or want to place a custom order you may contact us by

phone 1-530-546-3546

or

email orders@furnaceartglassbeads.com